Senior Officer - Information Technology - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A renowned luxury hospitality brand seeks a Senior Officer - IT Support Specialist in the UAE. The role involves managing IT support incidents for both guests and staff, ensuring adherence to IT standards, and providing excellent service delivery. Candidates should have a degree in IT and 2 years of relevant experience. This position offers a competitive tax-free salary in Dirhams (AED), generous benefits including reduced hotel rates, comprehensive healthcare, and a vibrant work environment.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Excellent leave and healthcare package

Life insurance

Functional incentives

Qualifications

• 2 years’ experience in a relevant IT support role.
• Exposure to related businesses and technologies.

Responsibilities

• Manage incidents and service requests for back of house users and hotel guests.
• Adhere to IT standards for deploying PCs and laptops on the Jumeirah Network.
• Ensure service delivery and incident resolutions meet SLAs.

Skills

IT support

Incident management

User management

Education

Bachelor’s degree or equivalent in IT

ITIL or CobIT Certification

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray

A luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand‑painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award‑winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorized and non‑motorized water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Senior Officer - IT Support Specialist in Information Technology department. Your key responsibilities will include:

1. Manages Incidents, Services Requests through various communication channels providing support to back of house users and Hotel guests, including Hotel rooms as well as Guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom), to meet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develop solutions and our workarounds using problem solving techniques to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken.
2. Operational Responsibility: Adhering to IT standards deploying PC’s and Laptop’s on the Jumeirah Network, proactively resolving any faults that may be observed during this process. User management (creation, reset passwords) for all business applications following pre‑defined standards. Manage Software deployments. Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi‑Fi setup in Hotel, Villas, beach and C&I area.
3. Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

1. 2 years’ experience working in relevant role with exposure to related businesses and technologies.
2. A bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification.

About the Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.