Senior Officer

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Senior Officer to support Relationship Management Teams by providing operational services. The successful candidate must possess a university degree in Commerce or Banking and have at least 2 years of experience in banking operations. Responsibilities include resolving RM issues, managing client service requests, and maintaining effective communication with internal stakeholders. This full-time role emphasizes attention to detail and teamwork within a dynamic environment.

Qualifications

• Minimum 2 years of experience in a Bank with exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of back-office operating procedures.

Responsibilities

• Provide operational and administrative support to enhance client experience.
• Attend to client service requests and manage communications.
• Resolve RM issues and grievances effectively.

Skills

Communication skills

Analytical problem-solving

Teamwork

Attention to detail

Education

University Degree in Commerce or Banking

Job description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank.

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context

The key objective of the Senior Officer would be to act as a liaison between clients and other internal departments of the bank.

Specific Accountability

Senior Officer would endeavor to enhance the client experience by servicing clients and providing them with operational and administrative support.

Client Service Activities

• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches but not limited to the below
  • Account maintenance activities
  • Corporate Credit Card operation
  • Balance confirmation letters
  • PDC Memos
  • Account confirmation letter/Statement Printing Request
  • Closure letters
  • RM inquiries
  • Attending walk in clients to accept request on behalf of RM.
  • Exception handling etc.
  • SharePoint / BPMS / DMS / T24 (App)
• Attend to RMs issues and grievances and resolve or provide solution. Also support in mitigating the factors that resulted in the client complaint/grievance.
• Collect appropriate documentation required as per banks / regulatory requirement.
• Timely and effective communications to be maintained with internal stakeholders by complying with TATs & SLAs agreed by CCS with other operational units.
• Manage up-to-date records of all correspondences and handled/ resolved queries and service requests.
• Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
• Study and identify areas of improvement guarding the risk factors attached to them.
• To assist the Manager in enhancing Customer Experience Centre from CCS transactional experience.

Qualifications

Minimum Qualification

• University Degree in Commerce or Banking.

Minimum Experience

• Minimum 2 years of experience in a Bank with an exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Back‑office operating procedures.
• Excellent communication skills in written / spoken at all levels.
• Analytical, self‑motivated, energetic, flexible, dynamic problem‑solver ready to work in a challenging environment.
• Must be able to work in a cooperative team environment.
• Ability to work in a fast‑paced environment where attention to detail, accuracy and efficiency are of high importance.

Remote Work

No

Employment Type

Full‑time