Senior Market Executive

Emirates Airlines - Other locations; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading travel services provider seeks a Senior Market Executive in Dubai. The role involves developing hotel partnerships, negotiating contracts, and managing supplier relationships to maximize commercial returns. Candidates should have over 5 years of tourism experience and strong analytical skills. Join a dynamic team with competitive salary and travel benefits in a vibrant city.

Benefits

Attractive tax-free salary

Travel benefits and discounts on flights and hotel stays

Qualifications

• 5+ years of experience in the tourism industry, including Product/Purchasing roles.
• Proven ability to exercise commercial judgement when negotiating contracts.
• Excellent command of English; other languages advantageous.

Responsibilities

• Develop and manage relationships with hotel providers.
• Negotiate supplier contracts to ensure competitive pricing.
• Oversee and manage performance and materialization of hotel bookings.

Skills

Commercial judgement

Negotiation skills

Analytic skills

Technology literate

Multilingual abilities

Education

Degree or Honours in business, tourism or sales management

Job description

Overview

dnata Travel Group represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we serve our global customer base as a leading award-winning travel services provider.

As a Senior Market Executive, you will support the centralized solution for hotel relationships with dnata by proactively developing and managing a network of leisure product and service providers in the sub-region assigned. As a single point of contact for hoteliers, hotel chains and other land suppliers on behalf of dnata Travel and its affiliate companies, you will leverage technology to achieve seamless connectivity with hotel partners to drive room night production.

In this role, you will:

• Deliver account management with clear development plans/rolling files for leading hotel companies assigned in each market and supervise the Contracting Executives in the execution of account management.
• Work hand in hand with the product team to set and deliver the connectivity brief and highlight all opportunities throughout the region on an ongoing basis.
• Manage the supplier negotiation process at the optimal time (six to twelve months in advance) to ensure that required rates, allocations and release periods are agreed, competitive, finalised, comprehensively loaded and available in accordance with agreed SLAs and briefs with affiliates. Ensure speed to market and differentiation can be maintained. Assume direct accountability for room materialization at the assigned selected hotels. Constantly monitor and manage performance, taking necessary action.
• Support and negotiate alongside the internal customer’s Marketing team to ensure maximum contribution from suppliers is being raised for brands’ campaigns.
• Maximize commercial return on relationships by ensuring highly competitive connectivity pricing.
• Oversee site inspections of existing and new properties to ascertain suitability.
• Supervise the loading of rates and information for assigned suppliers into the contracting system, ensuring minimal errors in collaboration with the loading teams and in line with defined quality control standards and service level agreements.
• Ensure the Reservations, Operations and Finance teams are provided with accurate data to complete booking processes and produce accurate customer invoices.
• In collaboration with the businesses’ Product teams, evaluate market requirements related to the needs of tactical products (e.g., new destinations, weak periods) to support the defined business strategy.
• Support the Product team with the delivery of content, images, product awareness and knowledge.
• Manage CRM accuracy to ensure customer satisfaction and encourage supplier development and partnerships.
• Manage the contract library and control document access to ensure consistent record retention and facilitate the resolution of contract issues to minimize any impact on service disruption. Ensure that reviews are conducted (including legal) in a timely manner.
• Implement the Health and Safety procedures as determined by the Company.

Qualifications

• Degree or Honours (12+3 or equivalent) in a business, tourism or sales management subject.
• 5+ years of experience in the tourism industry with a minimum of 1 year in a Product/Purchasing executive or 3 years in a Product/Purchasing assistant capacity.
• Proven ability to exercise commercial judgement in the selection, negotiation and contracting of hotels, hotel chains or hotel services.
• Knowledge of geography and an understanding of the tourism/tour operating industry.
• Demonstrable analytic skills.
• Proven ability to meet production and commercial deadlines.
• Technology literate with an existing international job relevant industry network.
• Excellent written and oral English language skills; other languages would be an advantage based on region assigned.
• Multilingual abilities are advantageous.

Salary & benefits

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website: www.emirates.com/careers