Senior Manager Quality Assurance (Facilities Management)

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading facility management client in Dubai is seeking a Quality Assurance Manager to develop and implement a comprehensive QA strategy. This role involves managing a QA team, ensuring compliance with industry standards, and driving continuous improvement initiatives. Candidates should possess significant experience in quality assurance and strong leadership skills. A bachelor’s degree in a relevant field is required, with a preference for a master’s degree.

Qualifications

• Minimum of 7-10 years of experience in quality assurance.
• At least 3 years in a managerial role.

Responsibilities

• Develop and implement a comprehensive QA strategy and framework.
• Oversee implementation of QA processes across all operations.
• Prepare and present reports on QA activities to management.

Skills

Proven experience in establishing and managing QA functions

Strong knowledge of quality standards

Excellent leadership and communication skills

Ability to work independently and in a team

Certification in Quality Management (e.g., Six Sigma, ISO 9001)

Education

Bachelor’s degree in engineering, Quality Management, or a related field

Master’s degree (preferred)

Job description

Job Description

We are hiring for a semi government client in Dubai.

Core Duties & Responsibilities

Establish Quality Assurance Function

• Develop and implement a comprehensive QA strategy and framework for the Facility Management Department
• Define quality standards, procedures, and metrics to ensure compliance with industry regulations and best practices
• Create and maintain QA documentation, including policies, procedures, and manuals

Core Team Building and Management

• Recruit, hire, and train the initial QA team, ensuring the selection of qualified and experienced professionals
• Provide leadership, guidance, and mentorship to the QA team, fostering a culture of continuous improvement and excellence
• Conduct regular performance evaluations and provide feedback to team members

Core Quality Control and Compliance

• Oversee the implementation of QA processes and procedures across all facility management operations, including hard services (e.g., HVAC, electrical, plumbing) and soft services (e.g., housekeeping, landscaping)
• Conduct regular audits and inspections to ensure compliance with quality standards and identify areas for improvement
• Collaborate with these departments/teams to address quality issues and implement corrective actions
• Establish an annual time frame for quality assurance audits to systematically review and assess compliance with established standards and procedures

Core Continuous Improvement

• Monitor and analyze QA metrics and performance data to identify trends and areas for improvement
• Develop and implement continuous improvement initiatives to enhance the quality and efficiency of both hard and soft facility management services
• Stay updated with industry trends and advancements in QA practices and technologies

Core Reporting and Communication

• Prepare and present regular reports on QA activities, findings, and improvements to senior management
• Communicate quality standards and expectations to all stakeholders, including contractors and vendors
• Act as the primary point of contact for all QA-related matters within the Facility Management function

Core Synergy with Compliance and Internal Audit

• This function ensures that all operations and transactions comply with regulatory standards and internal policies
• It enables real-time monitoring and comprehensive reporting, facilitating the prompt identification and mitigation of risks.
• Furthermore, it supports detailed audit trails and thorough documentation, enhancing the ability of internal audits to verify compliance and operational integrity through collaborative efforts

Operating Environment

• Office & Operational based job which might require travel with UAE
• Needs to have a driver’s license

Formal Education

• Bachelor’s degree in engineering, Quality Management, or a related field
• A master’s degree is preferred

Work Experience

Minimum of 7-10 years of experience in quality assurance, with at least 3 years in a managerial role

Skills & Knowledge

• Proven experience in establishing and managing QA functions, preferably in the facility management or related industry
• Strong knowledge of quality standards, regulations, and best practices in both hard and soft facility management
• Excellent leadership, communication, and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Certification in Quality Management (e.g., Six Sigma, ISO 9001)