Senior CX Insights Analyst – Data-Driven Experience

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service in Dubai is seeking a Senior Specialist CX Insights to support CX Operations by providing quantitative insights that enhance customer experience. The role involves analyzing large datasets, developing metrics, and monitoring key performance indicators. The ideal candidate holds a degree in a related field, has 3-5 years of experience in data analysis within fast-paced environments, and possesses strong Excel and analytical skills. This full-time position does not allow remote work.

Qualifications

• 3–5 years of experience in consulting, data analysis, or business intelligence.
• Experience in e-commerce, food delivery, or tech-driven environments.
• Proven ability to translate data into actionable insights.

Responsibilities

• Provide quantitative insights to support CX Operations and Policy teams.
• Analyze large datasets to uncover trends and performance drivers.
• Monitor and report on CX metrics in business reviews.

Skills

Analytical skills

Data analysis

Excel

SQL

Problem-solving

Presentation skills

Education

Bachelor's or Master's degree in Business, Data Analytics, Statistics, Economics, or related field

Tools

Looker

Tableau

Job description

A leading food delivery service in Dubai is seeking a Senior Specialist CX Insights to support CX Operations by providing quantitative insights that enhance customer experience. The role involves analyzing large datasets, developing metrics, and monitoring key performance indicators. The ideal candidate holds a degree in a related field, has 3-5 years of experience in data analysis within fast-paced environments, and possesses strong Excel and analytical skills. This full-time position does not allow remote work.