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A leading food delivery service in Dubai is seeking a Senior Specialist CX Insights to support CX Operations by providing quantitative insights that enhance customer experience. The role involves analyzing large datasets, developing metrics, and monitoring key performance indicators. The ideal candidate holds a degree in a related field, has 3-5 years of experience in data analysis within fast-paced environments, and possesses strong Excel and analytical skills. This full-time position does not allow remote work.