Senior Associate Loyalty

Chalhoub Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail group in Dubai is seeking an Associate for CVP - Redemption & Benefits to manage redemption operations and ensure smooth running of campaigns. The role demands analytical skills and customer service orientation, with at least four years of relevant experience. Candidates should have a Bachelor's degree in a related field and familiarity with loyalty programmes. The company offers flexible working, competitive benefits, and an inclusive environment.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• 4+ years’ experience in operational roles within loyalty, marketing, e-commerce, or catalogue management.
• Experience in luxury retail preferred.
• Sensitivity to premium customer experiences.

Responsibilities

• Manage daily processing of redemption requests across all channels.
• Ensure timely publishing and prioritization of offers.
• Coordinate replenishment with internal teams and partners.
• Resolve redemption-related queries in conjunction with Customer Service.
• Produce regular reports on redemptions and delivery performance.

Skills

Customer service orientation

Analytical skills

Advanced Excel skills

Experience with loyalty-CRM platforms

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Associate, CVP - Redemption & Benefits is a key operational pillar within the CVP ecosystem across the app and web. This role’s mission is to ensure that the redemption offers, the benefits catalogue, and the activations run smoothly.

In this role you will be accountable for the following:

• Redemption Operations
  • Manage daily processing of redemption requests across all channels (app, web, in-store)
  • Monitor delivery timelines and resolve operational issues and escalations
  • Verify member eligibility, points deduction, and transaction accuracy
• Catalogue & Content Management
  • Maintain and update the rewards catalogue (content, points value, T&Cs)
  • Monitor stock levels and coordinate replenishment with internal teams and partners
  • Ensure timely publishing and prioritisation of offers based on agreed calendars
• Partner & Vendor Coordination
  • Act as the operational point of contact for vendors, partner brands, and logistics teams
  • Manage onboarding and documentation for new partners and monitor SLA compliance
• Customer Experience & Support
  • Work with Customer Service to resolve redemption-related queries and complaints
  • Help drive continuous improvement of processes, FAQs, and in-app redemption flows through QA and feedback
• Campaigns, Activations & Launches
  • Support operational delivery of campaigns and promotions (planning, testing, go-live, monitoring)
  • Participate in UAT and ensure alignment between Marketing, CRM, and Operations
• Reporting & Analysis
  • Produce regular reports on redemptions, delivery performance, issues, and satisfaction
  • Identify operational bottlenecks and propose data-driven improvements
• Compliance & Governance
  • Ensure adherence to rewards T&Cs, privacy policies, and internal operational standards
  • Maintain up-to-date process documentation and operational playbooks

What you’ll need to succeed

• Bachelor’s degree in Business Administration, Marketing, or any related field

• 4+ years’ experience in operational roles within loyalty, marketing, e‑commerce, or catalogue management environment

• Customer‑service oriented with sensitivity to premium experiences

• Experience with points‑based programmes and/or practical knowledge of loyalty-CRM platforms would be a plus

• Analytical mind with advanced Excel skills will make a difference

• Some experience in luxury retail would help for a smooth induction

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.