Sales Manager - Corporate at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand is seeking a Sales Manager for its Dubai location. The role focuses on developing new customer relationships and managing existing accounts to maximize revenue from rooms, food and beverage, and other services. Candidates should have a proven track record in sales within the luxury hospitality sector, along with exceptional customer service skills and the ability to adapt to market changes. Joining this esteemed team means contributing to a legacy of personalized service and exceptional guest experiences.

Qualifications

• Previous experience in luxury hospitality with strong knowledge of the corporate segment.
• Proven success in a Sales Manager role with a track record of achieving targets.
• Excellent personal presentation and grooming standards.
• Flexibility to adapt to changing business needs.

Responsibilities

• Develop and foster business through proactive sales and marketing.
• Identify areas of opportunity to optimize the performance of the sales team.
• Manage key accounts and increase sales relationships.
• Conduct daily sales calls and arrange site inspections.

Skills

Luxury hospitality experience

Sales strategy development

Customer service excellence

Interpersonal skills

Organizational skills

Flexibility

Multilingual capabilities

Job description

EOE/AA/Disabled/Veterans

A Sales Manager for Waldorf Astoria Dubai International Financial Centre represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms public space food and beverage and ancillary products and services.

What will I be doing

• Develop and foster business through pro-active direct sales marketing telemarketing direct mail appointment calls and tours of the hotel.
• Also develops strategic action plans for hotels to drive measurable incremental sales revenue.
• Identify areas of opportunity in performance and recommend tools and sales training to optimize the performance of the sales team.
• Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.
• Responsible for managing the Corporate and Group segments.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new accounts business opportunities and increase sales.
• Represent the hotel in various events and exhibitions.
• Conducts daily sales calls arrange site inspections and client entertainments to the hotels corporate clients.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Work closely with Revenue team to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on-property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Assess additional training needs based on data gathered and interaction with sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.

What are we looking for

• Previous experience in luxury hospitality with strong knowledge of the corporate segment.
• Proven success in a Sales Manager role with a consistent track record of achieving targets and closing high-value deals.
• Commitment to delivering exceptional customer service with genuine care and attention to detail.
• Positive attitude strong interpersonal and communication skills.
• Excellent personal presentation and grooming standards.
• Strong organizational skills with the ability to work independently and under pressure.
• Flexibility to adapt to changing business needs and priorities.
• Previous experience in a luxury hotel in the UAE is required.
• Familiarity with Hilton systems and global sales processes is a plus.
• Passion for hospitality sales excellence and exceeding guest expectations.
• Multilingual capabilities will be considered an asset.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

Required Experience

Manager