Sales Associate

AZADEA; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in the United Arab Emirates seeks a Sales Associate responsible for providing excellent customer service on the shop floor. You will address customer needs, handle transactions, and maintain inventory accuracy. The ideal candidate should possess strong sales skills, knowledge of cash handling, and the ability to engage with customers effectively. This position offers ample opportunities for professional growth within a dynamic retail environment.

Qualifications

• Exceptional customer service skills and ability to engage in up-selling and cross-selling.
• Proficient in handling cash transactions and managing customer inquiries effectively.
• Experience in maintaining inventory accuracy and reporting incidents.

Responsibilities

• Greet customers and assist them in a timely manner.
• Provide top-notch customer service through effective sales techniques.
• Maintain cleanliness and organization of the shop floor.

Skills

Customer service

Sales techniques

Inventory management

Cash handling

Measurement for alterations

Job description

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

Language Proficiency