Sales Associate

Virgin Megastore MENA; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in retail is seeking a Sales Associate to join their team. The role involves providing exceptional customer service, managing inventory, and ensuring a neat and inviting shopping environment. Ideal candidates should have a High School Degree and possess excellent service skills, with proficiency in English.

Qualifications

• Fluency in English; Arabic is a plus.
• Zero to one years of experience in a similar role.

Responsibilities

• Provide customer service and assist customers on the shop floor.
• Handle cash registers and customer transactions efficiently.
• Maintain cleanliness and tidiness of the shop floor.

Skills

Customer Service

Up-selling

Cross Selling

Inventory Management

Education

High School Degree

Tools

MS Office

Job description

Role Purpose

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

Key Responsibilities

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

Qualifications:

• High School Degree
• Fluency in English, Arabic is a plus
• Proficiency in MS Office
• Zero to one years of experience in a similar role