Royal Service Agent

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort is seeking a dedicated professional for front office duties. Responsibilities include attending to guest requests, handling communications, and ensuring a seamless experience for all guests. You will need to maintain confidentiality, monitor supplies, and adapt to various tasks as required by the Front Office Manager. The role requires flexibility and exceptional communication skills to uphold the high standards associated with our service. Join us in providing unforgettable experiences to our guests.

Qualifications

• Excellent communication skills for handling guest requests.
• Knowledge of hotel standards and telephone etiquette.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Attend to all guest requests according to hotel standards.
• Handle calls and messages with proper etiquette.
• Ensure guests enjoy the finest personal service.
• Report guest comments or complaints appropriately.
• Setup inventory and monitor supplies as per requests.
• Adhere to emergency and security procedures.
• Fulfill administrative tasks and front office coordination.
• Respect key handling procedures.
• Read and update logbooks as required.
• Carry out special projects as assigned.
• Coordinate with departments based on operational needs.
• Inform management of any unresolved matters.
• Adapt to different roles within the Front Office Department.
• Perform any reasonable duties assigned by management.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, front office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To carry out special projects according to given assignments.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Front Office Manager.