Room Attendant

Hyde; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in Dubai is seeking a Housekeeping staff member to ensure cleanliness and quality service in guest areas. Responsibilities include maintaining set standards, managing guest requests, and adhering to health and safety policies. Candidates should have good organizational skills and knowledge of housekeeping operations, alongside secondary education. This role involves direct guest engagement and maintaining high service standards.

Qualifications

• Demonstrated ability to maintain cleanliness and service standards.
• Ability to handle guest complaints and requests effectively.
• Knowledge of health, safety, and hygiene policies.

Responsibilities

• Clean and maintain areas as per standards.
• Replenish guest supplies promptly.
• Report damage or malfunctions in rooms.

Skills

Organizational skills

Engagement with guests

Housekeeping Operations knowledge

Housekeeping knowledge

Education

Secondary education

Job description

Job Description

• Cleans and maintains areas of responsibility according to set standards and procedures
• Replenish guest supplies
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms / areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior / activities in guestroom, floors / public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Hyde grooming standards
• To attend proper trainings and have best conduct at work

Qualifications

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations
• Secondary education
• Good Housekeeping knowledge