Retail Trainer

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A recruitment consultancy is seeking a dynamic Luxury Retail Trainer to enhance learning and development across boutique locations in Dubai. The ideal candidate will have over 5 years of luxury retail experience and proven ability to design and deliver both physical and digital training programs. Responsibilities include leading training sessions, conducting boutique audits, and tracking training outcomes. This role requires exceptional communication and organizational skills and a passion for customer experience.

Qualifications

• 5+ years in luxury retail or training, ideally in fashion, jewelry, or beauty.
• Proven ability to design and deliver training in physical and digital formats.
• Exceptional communication, facilitation, and organizational skills.

Responsibilities

• Design and deliver engaging training programs focused on product knowledge.
• Lead boutique audits and provide actionable feedback.
• Track and report training outcomes to identify skill gaps.

Skills

Luxury retail experience

Communication skills

Training facilitation

Organizational skills

Job description

Job Summary

One of our clients is seeking a dynamic and highly skilled Luxury Retail Trainer to drive learning and development across our 6 boutique locations. This role is pivotal in equipping our teams with the knowledge, skills, and confidence to deliver exceptional customer experiences aligned with our brand’s ethos.

Key Responsibilities

• Design and deliver engaging training programs (in-person, live online, and self-paced) focused on product knowledge, sales excellence, and customer service.
• Lead boutique audits and mystery shopper programs to ensure adherence to brand standards and provide actionable feedback.
• Track and report training outcomes, identify skill gaps, and implement tailored development plans.
• Act as a coach and mentor, fostering a culture of continuous learning and excellence across all locations.
• Continuously evaluate and enhance training programs to keep pace with trends in luxury retail.

Requirements

• 5+ years in luxury retail or training, ideally in fashion, jewelry, or beauty.
• Proven ability to design and deliver training in physical and digital formats.
• Exceptional communication, facilitation, and organizational skills.
• Passion for luxury retail, customer experience, and team development.