Restaurant Operations Lead - Elevate Service & Team Growth

Estemarat Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality organization in Dubai seeks an experienced Restaurant Supervisor to oversee daily restaurant operations. The ideal candidate will ensure excellent customer service and manage staff effectively while maintaining high service and hygiene standards. Responsibilities include training staff, monitoring inventory, and handling customer inquiries. Candidates should possess a diploma or bachelor's in Hospitality and have a minimum of 3-5 years of supervisory experience in the restaurant sector. Competitive salary and benefits offered.

Benefits

Competitive salary package

Health insurance and annual leave

Meals provided during working hours

Career growth opportunities

Qualifications

• Minimum 3-5 years of experience in a supervisory role in a restaurant, café, or hospitality sector.
• Fluency in English is required; Arabic is a plus.
• Willing to work in shifts, weekends, and public holidays.

Responsibilities

• Supervise and coordinate restaurant operations to ensure efficiency and customer satisfaction.
• Train, manage, and motivate restaurant staff.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer inquiries and complaints professionally.
• Monitor inventory and order food, beverages, and supplies as needed.

Skills

Strong leadership and team management abilities

Excellent customer service and problem-solving skills

Knowledge of restaurant operations, food safety, and hygiene standards

Ability to work in a fast-paced environment and handle pressure

Proficiency in Microsoft Office and POS systems

Education

Diploma or Bachelor's degree in Hospitality/Hotel Management or related field

Job description

A hospitality organization in Dubai seeks an experienced Restaurant Supervisor to oversee daily restaurant operations. The ideal candidate will ensure excellent customer service and manage staff effectively while maintaining high service and hygiene standards. Responsibilities include training staff, monitoring inventory, and handling customer inquiries. Candidates should possess a diploma or bachelor's in Hospitality and have a minimum of 3-5 years of supervisory experience in the restaurant sector. Competitive salary and benefits offered.