Reservations Team Leader

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel company in Dubai is seeking a qualified candidate to manage reservations and train staff. The ideal candidate has at least one year of experience in a similar position at a 5-star hotel and holds a university degree. Responsibilities include daily reservation checks, staff training, and ensuring compliance with customer service standards. Benefits include discounted employee rates and learning opportunities.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property

Qualifications

• Minimum one year experience with the same position in a 5-star hotel.
• Sound knowledge of the English language.

Responsibilities

• Check reservations daily for compliance to ensure that the minimum response time is maintained.
• Train, develop, and motivate staff to increase productivity.
• Assist the department head in preparing necessary reports and documents.

Skills

Organizational skills

Communication skills

Customer service

Problem-solving skills

Education

University Degree

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Check reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensure that the quality of reservations is maintained in terms of guest details, rates, payment methods, etc.
• Plan and use efficient organizational skills to run the daily operation.
• Organize on-the-job and weekly training for all staff.
• Keep reservations staff informed on all changes or developments within the hotel and the company.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Train, develop, and motivate staff to increase productivity.
• Keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in the assigned place of work, according to the standards as set.
• Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Assist the department head in preparing necessary reports, documents, duty rosters and other tasks that may be required by management.
• Understand and utilize a consistent approach to selling in order to support the sales team.
• Ensure a sales attitude is adopted.
• Ensure and maintain the security of information relating to customers and personnel in the hotel.
• Comply with all company policies and procedures relating to guest services and all systems.
• Be computer literate with excellent written and oral proficiency.
• Have sound knowledge of the English language.
• Be pleasant in appearance and warm in personality to create a good first impression over the telephone.
• Able to communicate clearly and willing to help others.
• Have an eye for accuracy when checking reservations and processing room requests.
• Be flexible and diplomatic when dealing with demanding and unreasonable guests.
• Carry out any other reasonable task (which may not be stated here) as requested.
• Assist in Task Force Teams for new openings.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel
• University Degree

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21