Reservations Officer

SOFITEL; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Officer to create exceptional guest experiences. The role involves providing friendly service, maximizing revenue through up-selling, assisting with guest requests, and accurately managing reservations. Candidates should have at least 1 year of experience in a hotel environment, possess strong problem-solving skills, and be fluent in English. Join us to be part of a dynamic team dedicated to guest satisfaction.

Qualifications

• At least 1 year of relevant experience in a hotel.
• Ability to work well under pressure.
• Strong interpersonal skills.

Responsibilities

• Provide exceptional and engaging service.
• Maximize revenue through up-selling.
• Assist guests with information and special requests.
• Manage room reservation requests accurately.

Skills

Exceptional service

Up-selling

Problem-solving

Team collaboration

Fluency in English

Tools

Opera

Job description

Job Description

Reservations Officer

You are the beginning of an exceptional guest experience. As a Reservations Officer, you will make our guests feel welcome and reflect the exceptional experience they have when they arrive!

What you will be doing :

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

• With at least 1 years relevant and similar work experience in a hotel
• Ability to work well under pressure in a fast paced environment
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus
• Ability to work cohesively and collectively as part of a team.