Reservations Lead: Elevate Guest Experience & Revenue

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and enhance guest experiences. The ideal candidate must have a service-focused personality, strong communication skills, and prior experience in a similar role. Responsibilities include managing reservations, optimizing table occupancy, and training the hostess team. This position offers an opportunity for growth in a vibrant culinary environment, making it a perfect fit for passionate service professionals.

Qualifications

• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Should have exposure to Social Media Platforms.
• Strong focus on service quality.

Responsibilities

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy to maximize revenue.
• Identify upselling opportunities during the booking process.
• Train and supervise the hostess team.

Skills

Service focused personality

Strong interpersonal and communication skills

Upselling opportunities

Tools

Eat App

Seven Rooms

Job description

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and enhance guest experiences. The ideal candidate must have a service-focused personality, strong communication skills, and prior experience in a similar role. Responsibilities include managing reservations, optimizing table occupancy, and training the hostess team. This position offers an opportunity for growth in a vibrant culinary environment, making it a perfect fit for passionate service professionals.