Reservations & Guest Experience Specialist

Livbnb; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A holiday home management company in Dubai is seeking a proactive Reservations Agent. In this role, you will handle guest inquiries via multiple channels, convert inquiries into confirmed reservations, and manage bookings. The ideal candidate will have experience in hospitality and strong customer service skills. A competitive salary plus performance-based incentives are offered. Flexibility to work weekends is required, and multilingual abilities are a plus.

Benefits

Competitive salary

Performance-based incentives

Qualifications

• Experience in reservations, hospitality, customer service, or sales.
• Ability to work flexible shifts, including weekends.
• Experience in holiday homes or short-term rentals.

Responsibilities

• Handle guest inquiries via phone, email, WhatsApp, and booking platforms.
• Convert inquiries into confirmed reservations.
• Manage bookings across OTAs and direct channels.

Skills

Customer service mindset

Strong attention to detail

Multitasking

Familiarity with OTA platforms

Sales skills

Organizational skills

Multilingual

Tools

PMS systems

OTA platforms

Job description

A holiday home management company in Dubai is seeking a proactive Reservations Agent. In this role, you will handle guest inquiries via multiple channels, convert inquiries into confirmed reservations, and manage bookings. The ideal candidate will have experience in hospitality and strong customer service skills. A competitive salary plus performance-based incentives are offered. Flexibility to work weekends is required, and multilingual abilities are a plus.