Reservations & Guest Experience Specialist

Wyndham Hotels and Resorts Inc; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Abu Dhabi is seeking a Reservations Agent to manage reservation inquiries and bookings. The ideal candidate will provide exceptional guest service, respond promptly to inquiries, assist with room reservations, and maintain accurate records. Strong communication skills and attention to detail are essential. This position involves upselling amenities and ensuring guest satisfaction through seamless coordination with other departments.

Qualifications

• Responsible for handling all reservation inquiries, bookings, and cancellations.
• Provide exceptional guest service and assist with accommodation needs.
• Strong communication skills and attention to detail required.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online.
• Assist guests in making room reservations based on preferences.
• Input and maintain accurate reservation records into the PMS.

Skills

Strong communication skills

Attention to detail

Ability to work collaboratively

Tools

PMS, Opera Cloud

Job description

A prominent hotel chain in Abu Dhabi is seeking a Reservations Agent to manage reservation inquiries and bookings. The ideal candidate will provide exceptional guest service, respond promptly to inquiries, assist with room reservations, and maintain accurate records. Strong communication skills and attention to detail are essential. This position involves upselling amenities and ensuring guest satisfaction through seamless coordination with other departments.