Reservations Agent

Edge by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a passionate Reservations Agent to deliver outstanding customer service. Key responsibilities include managing guest room reservations, maintaining effective communication, and promoting hotel services. The ideal candidate holds a diploma in hospitality with experience in reservations and excellent communication skills. Fluency in English is required and additional languages are a plus. This role offers an opportunity to enhance customer relations in a dynamic environment.

Qualifications

• Previous experience in hotel reservations.
• Computer literacy with proficiency in English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations and manage inquiries.
• Stay updated with promotions and procedures.
• Maintain accurate room status and public relations.
• Organize visa requests and upsell opportunities.

Skills

Customer focus

Excellent communication skills

Proactive personality

Teamwork

Education

Diploma/degree in hospitality

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus