Reservations Agent

Hilton Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai seeks a Reservations Agent who will be the main contact for room reservations. This role is crucial for delivering excellent customer service and responding to guest inquiries. Successful candidates will possess strong communication skills, organizational abilities, and relevant experience in the hospitality industry.

Qualifications

• Previous experience in a similar role.
• Excellent professional telephone manners.
• Outstanding administration skills.

Responsibilities

• Answer incoming calls and follow telephone etiquette.
• Convert inquiries into contracted business.
• Provide prompt and efficient service.

Skills

Communication skills

Customer service

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Tools

OnQ experience

Computer skills

Job description

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Answer incoming phone calls by following the hotel's telephone etiquette at all times.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.

What are we looking for?

A Reservations Agent for Conrad Dubai is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in similar role.
• Excellent professional telephone manners and etiquette.
• Excellent communication skills (oral and written).
• Outstanding administration and organizational skills.
• Good computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• OnQ experience.
• Tertiary qualifications, or other collegiate-level degree.
• Luxury hospitality experience in a similar role.

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