Remote Customer Service Representative – Work From Home

Mashreq Bank; Remote; AED 30,000 - 50,000; Full time

Job summary

A remote customer service provider is looking for motivated and customer-focused Remote Customer Service Representatives to join its team. In this work-from-home role, you will respond promptly to customer inquiries, resolve issues, and document interactions. Strong communication skills and a customer service orientation are required. Offering flexible schedules, competitive compensation, and opportunities for career growth, this position is ideal for individuals who thrive in a supportive virtual environment.

Benefits

100% remote work opportunity

Flexible scheduling options

Paid training and continuous learning opportunities

Career growth and advancement opportunities

Qualifications

• Must have a reliable internet connection and a quiet home workspace.
• Prior experience in customer service is preferred, but freshers can apply.
• Self-motivated with the ability to manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Resolve customer issues while maintaining a positive attitude.
• Provide accurate information about products and services.
• Document customer interactions in CRM systems.

Skills

Excellent verbal and written communication skills in English

Strong customer service orientation

Problem-solving abilities

Attention to detail

Basic computer literacy

Job description

Job Summary

The Elite Job is seeking motivated, customer-focused Remote Customer Service Representatives to join our growing virtual team. In this work-from-home role, you will be the first point of contact for customers, providing timely, professional, and accurate support across multiple communication channels. This position is ideal for individuals who enjoy helping others, have strong communication skills, and are comfortable working independently in a remote environment. You will play a vital role in maintaining customer satisfaction and strengthening the companys reputation for service excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or support tickets
• Resolve customer issues efficiently while maintaining a positive and professional attitude
• Provide accurate information about products, services, policies, and procedures
• Document customer interactions clearly and update records in CRM systems
• Follow established service guidelines and quality standards
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
• Collaborate with team members and supervisors to improve service processes
• Maintain confidentiality and data security at all times

Required Skills and Qualifications

• Excellent verbal and written communication skills in English
• Strong customer service orientation and problem-solving abilities
• Ability to remain calm, empathetic, and professional under pressure
• Good listening skills and attention to detail
• Basic computer literacy and ability to navigate multiple systems simultaneously
• Reliable internet connection and a quiet home workspace
• Self-motivated with the ability to manage time effectively

Experience

• Prior experience in customer service, call center support, or client-facing roles is preferred
• Freshers with strong communication skills and a customer-focused mindset are encouraged to apply
• Experience working remotely is an advantage but not mandatory

Working Hours

• Flexible work-from-home schedule depending on business needs
• Full-time and part-time shifts may be available
• Availability for rotational shifts, including evenings or weekends, may be required

Knowledge, Skills, and Abilities

• Understanding of customer service best practices
• Ability to learn products, services, and systems quickly
• Strong organizational and multitasking skills
• Ability to work independently with minimal supervision
• Adaptability to changing processes and customer needs
• Professional work ethic and commitment to service quality

Benefits

• 100% remote work opportunity
• Flexible scheduling options
• Competitive compensation based on experience and performance
• Paid training and continuous learning opportunities
• Supportive virtual team environment
• Career growth and advancement opportunities within The Elite Job
• Work-life balance without commuting stress

Why Join The Elite Job

At The Elite Job, we believe our people are our greatest asset. We offer a supportive, inclusive, and performance-driven culture where your contributions are valued. Joining our remote team means gaining the flexibility to work from home while building a stable and rewarding career in customer service. We invest in your development, recognize your achievements, and provide opportunities to grow with us.

How to Apply

Interested candidates are invited to apply by submitting their updated resume through our official application channel. Shortlisted applicants will be contacted for an online assessment and virtual interview. Start your work-from-home career journey with The Elite Job today.