Remote CSM for Strategic Clients

Jobgether; Remote; AED 120,000 - 200,000; Full time

Job summary

A recruitment solutions provider is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients across the EMEA region. The role involves developing strategic relationships, driving product adoption, and collaborating with cross-functional teams. Requirements include at least five years in B2B SaaS customer success, strong communication skills, and detail-oriented CRM management. This position offers remote work and various benefits including unlimited PTO and educational support.

Benefits

Unlimited PTO policy

10-year stock options exercise window

Fully paid family leave

Generous budget for equipment

$100/month education budget

Private medical insurance

Qualifications

• At least five years of customer success experience.
• Proficiency with enterprise customers and complex products.
• Strong communication skills for diverse stakeholders.

Responsibilities

• Develop and maintain strategic relationships with enterprise customers.
• Drive product adoption and ensure customer health through engagement.
• Collaborate with cross-functional partners for cohesive outcomes.

Skills

Customer success in B2B SaaS

Handling complex products

Strong communication skills

Collaboration with cross-functional teams

Detail-oriented

Tools

CRM software

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager - REMOTE. In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most complex clients across the EMEA region. Your efforts will drive product adoption, health, and long-term value, ensuring that diverse enterprise customers—from high-growth teams to established public companies—receive the best possible support. You'll gain a deep understanding of our solutions to help clients integrate them effectively into their hiring workflows, achieving significant hiring excellence and success.

Accountabilities

• Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.
• Drive product adoption and ensure favorable customer health through proactive engagement.
• Collaborate with cross-functional partners to deliver cohesive outcomes for customers.
• Create tailored training and configurations based on customer needs and challenges.
• Anticipate client needs by deeply understanding our product and industry intricacies.

Requirements

• At least five years of customer success experience in B2B SaaS, specifically with enterprise customers.
• Proficiency in handling complex, configurable products and driving customer enablement.
• Strong communication skills, capable of conveying complex ideas simply to diverse stakeholders.
• Experience working closely with Sales, Product, Support, and Operations teams.
• Detail-oriented with a knack for maintaining accurate CRM updates and follow-ups.

Benefits

• Emphasis on high-quality work and avoiding shortcuts.
• 10-year exercise window for stock options without pressure to purchase immediately.
• Unlimited PTO policy encouraging regular vacations.
• Fully paid family leave of twelve weeks in the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget, plus coverage for conferences with approval.
• Private medical insurance based on the region.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.