Regional Account Director

Crane Worldwide Logistics; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Director to lead client relationships and drive business growth in the logistics sector. This role involves managing strategic accounts, ensuring compliance with SOPs, and conducting market analysis to identify opportunities. The ideal candidate will possess exceptional organizational, communication, and interpersonal skills, with a deep understanding of the transportation and freight forwarding industries. Join a forward-thinking company where your expertise will significantly impact client satisfaction and operational excellence. If you thrive in a fast-paced environment and have a passion for logistics, this is the perfect opportunity for you.

Qualifications

• 10+ years in sales/account management in logistics and transportation.
• Strong knowledge of freight forwarding and customer service.

Responsibilities

• Manage client relationships and ensure SOPs are followed.
• Conduct market analysis and identify growth opportunities.
• Create business development plans with measurable objectives.

Skills

Organizational Skills

Written and Verbal Communication

Presentation Skills

Interpersonal Skills

Knowledge of Transportation Industry

Sales Techniques

Microsoft Office Suite

Analytical Skills

Customer Service Skills

Problem Solving

Education

College Degree

Tools

CRM Systems

Job description

Essential Job Functions

• Client Facing Role that manages the overall business relationship
• Account mapping business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
• Client Reviews Strategic Business Plans
• Value add Programs Process Improvements
• Tender Management Technology Solutions
• Impact & coverage analysis > identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
• When necessary travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short and longterm business objectives initiatives and quantified valueadded contributions
• Other duties as assigned

Physical Requirements

Other Skills & Abilities

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented able to multitask and meet deadlines
• Selfmotivated able to work in a team and independently
• Good analytical and program management skills; ability to define develop and document business processes and procedures
• Strong customer service problemsolving and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example

Education & Experience

• College degree preferred
• Min of 10 years successful sales or account management and operational competence. experience in freight forwarding logistics and transportation industry
• Experience with CRM systems

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required Experience: Director