Receptionist | Groomy Pet

United Al Saqer Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading pet care facility in Abu Dhabi is seeking an enthusiastic receptionist to manage client interactions and support a veterinary team. Responsibilities include providing excellent customer service, scheduling appointments, and ensuring a smooth client experience. Proficiency in Arabic and English is required, along with organizational skills and a friendly demeanor. This role offers a dynamic opportunity in a nurturing environment.

Qualifications

• Arabic and English language proficiency.
• Microsoft office proficiency.
• Previous experience in a front-desk or customer-facing role.
• Ability to maintain a professional and welcoming demeanor.
• Comfortable using scheduling software or CRM systems.
• Reliable, punctual, and able to manage a fast-paced environment.

Responsibilities

• Provide top-notch customer service, being attentive to client and pet needs.
• Monitor schedule and flow; manage client check-ins and discharges.
• Triage phone calls, schedule appointments, and manage record requests.
• Fill prescriptions and assist in various clinic activities.

Skills

Customer service and client communication

Phone handling and appointment scheduling

Basic computer and administrative skills

Organization and multitasking abilities

Job description

We are looking for an enthusiastic receptionist to join this newlyestablished practice in Abu Dhabi. The successful candidate will be in charge of receiving, organizing and centralizing all the activities related to (1) veterinary nursing within the clinic area and the main helping hand of the veterinary team (2) Daycare (3) Grooming and (4) Retail. We will offer several services, all under the umbrella of the clinic.

• Provide top-notch customer service, being attentive to client and pet needs. • Identify and work compassionately with clients in various emotional states. • Work patiently with distressed, frustrated or disgruntled clients. • Answer and triage phone calls from clients. Schedule appointments and schedule procedures. • Check-in clients. Monitor client flow from check-in to discharge. • Monitor schedule and flow. Client call backs. • Managing record requests between other hospitals and specialty practices. • Fill prescriptions. Discharge patients.

About the Company

Groomy is a leading and revolutionizing pet grooming facility with a focus on natural products and personalized care for each pet. Our comprehensive services include haircuts, deshedding, paw pad shaves, sanitary trims, eye and ear cleaning, and precise nail trimming.

Committed to providing a calm and stress-free atmosphere, Groomy ensures pets have a positive grooming experience.

Groomy is dedicated to creating a nurturing experience that helps pets look and feel their best!

Required Qualifications

• Arabic and English language proficiency
• Microsoft office proficiency

Key Skills

• Customer service and client communication
• Phone handling and appointment scheduling
• Basic computer and administrative skills
• Organization and multitasking abilities

Additional Requirements

• Previous experience in a front-desk or customer-facing role
• Ability to maintain a professional and welcoming demeanor
• Comfortable using scheduling software or CRM systems
• Reliable, punctual, and able to manage a fast-paced environment