Receptionist (Front Office) | Hilton Dubai Palm

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a Receptionist to provide exceptional service from check-in to check-out. The ideal candidate will have a customer service background and effective communication skills. Responsibilities include managing guest queries, ensuring efficient reception operations, and adhering to security standards. This full-time position offers an opportunity to join a team dedicated to creating remarkable hospitality experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Act in accordance with policies and procedures.

Skills

Customer service

Communication

Teamwork

IT proficiency

Education

High school certificate or equivalent

Job description

Overview

At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner


• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required


• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments


• Demonstrate a high level of customer service at all times


• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts


• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties


• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities


• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy


• Comply with hotel security, fire regulations and all health and safety legislation


• Act in accordance with policies and procedures when working with front of house equipment and property management systems


• Follow company brand standards


• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry


• Completed high school certificate or equivalent


• Positive attitude and good communication skills


• Commitment to delivering a high level of customer service


• Excellent grooming standards


• Ability to work on your own and as part of a team


• Competent level of IT proficiency

Additional capabilities

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Dubai Palm

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office