Receptionist

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Ras al-Khaimah is looking for a full-time Receptionist to ensure high-quality customer service and manage front office tasks. The ideal candidate should have strong organizational skills and customer service experience, preferably handling phone lines. Candidates with a High School Diploma and additional language skills are preferred. This role requires maintaining a tidy reception area and ensuring smooth customer flow.

Qualifications

• Experience as a Receptionist or Front Office Representative preferred.
• 0-2 years related experience or training preferred.
• Strong customer service and organizational skills are required.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer and forward incoming phone calls as per protocols.
• Process managed care plans and obtain necessary information from insurance companies.
• Schedule and confirm appointments and follow-up visits.
• Keep the reception area tidy and presentable.

Skills

Customer service skills

Organizational skills

Experience handling multiple phone lines

Foreign language skills (Russian)

Education

High School Diploma or equivalent

Job description

What would you do The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers screens and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next days appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives sorts distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit The Suitable Talent

• Experience as a Receptionist Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Additional foreign language is an asset (Russian).

Education: High School Diploma or equivalent.

Remote Work :

No

Employment Type :

Full-time