Receptionist

Salayel Hospitality; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a Receptionist to provide a warm welcome to guests and manage front desk operations. Responsibilities include handling check-ins, guest inquiries, and coordinating with various teams to ensure satisfaction. Ideal candidates should have 1-2 years of relevant experience and strong communication skills. This role offers career growth opportunities and a competitive salary package within a reputed brand.

Benefits

Competitive salary package

Professional and supportive work environment

Career growth opportunities

Qualifications

• Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality.
• Presentable personality with a customer-service mindset.
• Familiarity with hotel PMS systems is a plus.

Responsibilities

• Greet and welcome guests courteously.
• Handle check-in and check-out procedures accurately.
• Manage phone calls, emails, and guest inquiries professionally.

Skills

Strong communication and interpersonal skills

Proficiency in English

Ability to multitask and work under pressure

Job description

Overview

The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle check-in and check-out procedures accurately and efficiently
• Manage phone calls, emails, and guest inquiries professionally
• Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
• Handle guest requests, concerns, and complaints promptly, escalating when required
• Maintain accurate guest records and reservation details in the PMS
• Process payments, invoices, and cash/card transactions securely
• Ensure the reception area is clean, organized, and presentable at all times
• Follow company policies, SOPs, and UAE hospitality regulations
• Support administrative tasks related to front office operations

Requirements & Qualifications

• Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
• Strong communication and interpersonal skills
• Proficiency in English (Arabic or other languages is an advantage)
• Familiarity with hotel PMS systems is a plus
• Presentable personality with a customer-service mindset
• Ability to multitask and work under pressure
• Willingness to work shifts, weekends, and holidays
• Currently based in the UAE or available to relocate

What We Offer

• Competitive salary package
• Professional and supportive work environment
• Career growth opportunities within Salayel Hospitality
• Exposure to a reputed hospitality brand in Abu Dhabi