RC RAK, Al Hamra Assistant Manager - Housekeeping

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is hiring for an entry-level management position focused on housekeeping operations. This role involves supervising day-to-day housekeeping activities, ensuring guest satisfaction, and managing budgets. Candidates should possess a high school diploma or GED, with at least 1 year of housekeeping experience, or a 2-year degree in hospitality with no prior experience required. The position offers a dynamic environment that values diverse backgrounds and experiences.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hospitality or related major; no work experience required.

Responsibilities

• Support day-to-day activities in housekeeping and laundry.
• Ensure guest satisfaction and maintain operating budgets.
• Oversee lost and found procedures and inventory management.

Skills

Housekeeping management

Customer service excellence

Budget management

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related field

Job description

Description

JOB SUMMARY

Entry level management position that focuses on supporting the day‑to‑day activities in Housekeeping Recreation/Health Club and Laundry if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administration or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures knowledge and understanding of OSHA regulations are up to date.

Oversees all lost and found procedures.

Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guest room maintenance needs.

Understands and complies with loss prevention policies and procedures.

Ensures all employees have proper supplies, equipment and uniforms.

Assists in supervising an effective inspection program for all guestrooms and public space.

Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Sets a positive example for guest relations.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience: Manager