Program Manager - Sales & Operations Planning, Supply Chain

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a Program Manager dedicated to enhancing the customer and seller experience. The role involves setting up processes for improved forecasting accuracy and scalable operations while managing cross-functional teams. Candidates should have significant experience in project management and process improvements, particularly within the supply chain. Strong analytical and communication skills are essential, along with a Bachelor's degree. This position promises an inclusive company culture that encourages innovative solutions.

Qualifications

• 4 years of program or project management experience.
• 4 years of working cross-functionally with teams.
• 4 years implementing process improvements using data and metrics.
• Prior experience in Amazon Fresh supply chain.

Responsibilities

• Set up processes to improve forecasting accuracy.
• Support business growth with innovative solutions.
• Make processes scalable by implementing tools.
• Roll out best practices to minimize supply chain losses.

Skills

Problem-solving

Communication skills

Process improvement

Stakeholder management

Data analysis

Project management

Excel (Pivot Tables, VLookUps)

SQL knowledge

Education

Bachelor's degree

Job description

Key Job Responsibilities

• Set up robust processes to improve forecasting accuracy with an objective to minimize cost and maximize customer/seller experience
• Support the business growth in constrained environments with frugal and innovative solutions
• Make the existing processes scalable by identifying and implementing available tools/automation
• Roll out best practices from other geographies/ companies to minimize end to end supply chain losses
• Utilize exceptional problem‑solving and communication skills to influence business operations and technical audiences
• Program manage and drive decision making across cross‑functional teams and senior leadership

Qualifications

• Bachelors degree
• 4 years of program or project management experience
• 4 years of working cross‑functionally with tech and non‑tech teams experience
• 4 years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Prior experience in Amazon fresh supply chain
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules
• Experience in Fresh business (Amazon Fresh)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process, please visit for more information. If the country/region you are applying in isn’t listed, please contact your Recruiting Partner.

Required Experience: Manager