Program Manager, External Fulfillment Prime

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking a Program Manager in Dubai. The role involves planning, implementing, and evaluating projects to enhance seller and customer experiences. Key responsibilities include developing improvement programs, collaborating across teams, and analyzing data to drive strategic initiatives. Candidates should have 3 years of experience in program management and a Bachelor's degree, along with advanced knowledge of Excel and SQL.

Qualifications

• 3 years of program or project management experience.
• Experience working cross-functionally with tech and non-tech teams.
• Proven ability to define and implement process improvement initiatives.

Responsibilities

• Develop and implement improvement programs and initiatives.
• Collaborate with teams to improve speed of delivery.
• Monitor data trends and seller performance metrics.

Skills

Program management

Cross-functional leadership

Data analysis

Stakeholder management

Process improvement

Education

Bachelor’s degree

Tools

Excel (PivotTables, VLOOKUPS)

SQL

Job description

Amazon is seeking a Program Manager in the 3P -External Fulfillment Prime organization in Dubai to focus on scaling the channel and improving our CX speed in UAE. As a Program Manager you will be responsible for planning, implementing and evaluating projects and initiatives ensuring an efficient and effective experience for both sellers on our Prime channel and customers. Your role will involve collaborating with cross‑functional teams and overseeing the day‑to‑day strategy and operations of programs. If you have a passion for customer and seller experience, excellent organizational and leadership skills and the ability to drive strategic initiatives we encourage you to apply.

Key Job Responsibilities

• Develop and implement improvement programs and initiatives in line with the organization’s strategic goals and objectives.
• Collaborate with cross‑functional teams to identify gaps and develop innovative solutions to improve the speed of delivery.
• Monitor and analyze data trends and seller performance metrics to identify areas for improvement and make data‑driven recommendations.
• Articulate business and technical requirements to effect process changes.

As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross‑functionally with tech and non‑tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Knowledge of Excel (PivotTables, VLOOKUPS) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3 years of driving process improvements.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management and schedules.

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