Program Manager ACES Continuous Improvement UFG

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A top global e-commerce company seeks a Programme Manager to drive project success across teams. You'll create roadmaps, set milestones, and analyze data to support decision-making. Candidates must have experience in programme management and stakeholder collaboration, alongside proficiency in data analysis and MS Office. This role emphasizes teamwork and is crucial for enhancing logistics operations. Join us to innovate and ensure smooth project execution in a dynamic environment.

Qualifications

• Experience in programme management with multiple stakeholders.
• Ability to analyze quantitative data to drive decisions.
• Experience with MS Office Suite and/or SQL in a professional setting.

Responsibilities

• Create project implementation roadmaps.
• Set measurable milestones and track project progress.
• Document project standards and ensure compliance.

Skills

Programme management

Data analysis

Stakeholder management

MS Office Suite

Collaboration

Tools

SQL

Job description

At Amazon we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects you’ll become an expert in our processes and see your experience evolve. Along the way you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

Key job responsibilities

• Create roadmaps for project implementation and brief various teams on requirements
• Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
• Collect and analyse data to drive project decisions and provide business insights
• Run meetings with partner teams to track progress implement new initiatives and improve existing programmes
• Document standards for projects and ensure compliance
• Manage internal and external stakeholders

A day in the life

Every day is different as a Programme Manager. You’ll work both independently and collaboratively on projects which may be at different stages of the project lifecycle from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams track project progress and share updates with key stakeholders.

Amazon is a data‑driven business so no matter which project you are implementing part of your role will involve gathering insights to make decisions. You’ll trial different ideas analyse data to identify potential challenges and present your findings to senior teams.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers to drive into standardization efforts act as liaisons with other departments provide process skills to the UFG LM station provide SME support for routing and OTR planning support LM Kaizen Events in their areas of expertise and to run and coordinate crossfunctional projects for successful implementation across the UFG Stores.

About the team

As part of Amazon Customer Excellence Systems (ACES) team we work to continually improve the Amazon Logistics experience. We look after high‑impact initiatives and help to develop roll out and look after a range of logistics‑focused projects. Recent examples include launching and expanding micromobility delivery (via ecargo bike or on foot) and electric vehicle delivery. Using data‑driven tools we were able to see how we can make processes better and more efficient or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technology‑based solutions helping them meet customer demand and drive customer‑focused innovation. We're also responsible for raising the bar for our learning teams and making the onboarding experience for Associates Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the ACES team so we welcome people with a broad range of skillsets. We work across a network of 200 delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core we work to make Amazon a safe enjoyable place for our people and ensure ontime deliveries always.

Required Experience and Qualifications

• Relevant experience working in a programme management role with multiple stakeholders
• Relevant experience in analysing quantitative data effectively to drive decisions
• Relevant experience working with the MS Office suite (Word Excel Outlook) and/or SQL in a professional environment
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above we'd love to hear from you.
• Experience working in an operational environment or with technical teams
• Experience collaborating with teams based in different locations and external partners

Required Experience:

Manager

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you're applying in isn't listed please contact your Recruiting Partner.