Phone Concierge & Guest Communications Specialist

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Telephone Operator for their Hampton by Hilton property in Ras al-Khaimah. The successful candidate will manage guest communications, ensuring accurate message delivery and exemplary customer service. Key responsibilities include responding to inquiries, handling emergencies, and promoting hotel services. Candidates should possess strong communication skills, a positive attitude, and competency in IT. Previous customer service experience is beneficial.

Qualifications

• Positive attitude and strong communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer‑focused industry (advantageous).

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management.
• Ensure all wake‑up calls take place at the correct time.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate a high level of customer service at all times.

Skills

Strong communication skills

Customer service orientation

IT proficiency

Ability to work independently

Job description

A global hospitality company is seeking a Telephone Operator for their Hampton by Hilton property in Ras al-Khaimah. The successful candidate will manage guest communications, ensuring accurate message delivery and exemplary customer service. Key responsibilities include responding to inquiries, handling emergencies, and promoting hotel services. Candidates should possess strong communication skills, a positive attitude, and competency in IT. Previous customer service experience is beneficial.