People & Culture Communications & Engagement Specialist

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Communications & Engagement Specialist to enhance employee engagement and internal communications. The role involves planning communication strategies, organizing colleagues' events, and monitoring engagement metrics to foster a positive work environment. Ideal candidates will have experience in luxury hotels and a relevant degree. Join a committed team where your growth is prioritized through development programs and wellness initiatives.

Benefits

Learning & Development programs

Complimentary nights through MOstay

Health benefits and wellness programs

Various retirement plans

Qualifications

• Previous experience in a high-volume luxury hotel chain.
• Experience in resort is a plus.
• Outgoing personality with strong communication skills.

Responsibilities

• Develop and implement colleague engagement strategy.
• Execute internal communication initiatives.
• Organise and coordinate colleague events.

Skills

Excellent communication skills

Organisational skills

Problem-solving abilities

Detail-oriented

Multitasking capabilities

Education

Bachelor’s degree in hospitality management or Human Resources

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Communications & Engagement Specialist to join our People & Culture Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once‑in‑a‑lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award‑winning 5‑star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award‑winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the People & Culture Department, the Communications & Engagement Specialist is responsible for communicating P&C initiatives and fostering employee engagement through various channels such as MyMO/Beekeeper, digital signage, noticeboards and colleagues’ social media and events to ensure alignment with the division goals. The Communications & Engagement Specialist reports to the Director of People & Culture / Assistant Director of People & Culture.

Responsibilities

• Develop and implement a comprehensive colleague engagement strategy annually
• Plan and execute internal communication initiatives to ensure clear and consistent messaging across the hotel
• Collaborate with various departments to create engaging content for internal communication, announcements, and updates
• Organise and coordinate colleague events, team‑building activities and recognition programmes to promote a positive and collaborative work environment
• Monitor and analyse colleagues’ feedback and engagement metrics to identify areas of improvement and implement solutions accordingly
• Collate various colleague communications such as Town Hall Meetings, Fan of the Month, birthday celebrations, meetings and committees (e.g. sports, social, focus groups)
• Stay updated on industry best practices and trends to continuously enhance initiatives
• Maintain colleague noticeboards with all hotel and local activities, guest comments, Emirates Palace sports teams and other relevant information
• Produce a monthly colleague activity schedule including sporting events, representative teams, outings such as shopping and tourism visits, gatherings, celebrations and annual parties
• Facilitate and organise Get‑Togethers such as Majlis and Fan of the Month celebrations, ensuring agendas, certificates and photographs are prepared in advance
• Ensure all colleague activities are posted in MyMO/Beekeeper
• Enroll new colleagues in Beekeeper and deactivate leavers
• Conduct a presentation on Beekeeper during Move‑In Orientation
• Ensure sports are represented evenly in MOAUH for colleagues, and assist in co‑ordination of Ramadan activities
• Assist in daily update of colleagues’ birthdays in ‘Day of Delight (DOD)’
• Prepare the morning briefing sheet for DOP&C / ADOP&C with P&C operational updates
• Coordinate and arrange a baby basket for newborn babies of colleagues
• Review and coordinate all colleague suggestions
• Organise inter‑departmental competitions

Expectations

• Previous experience in the same role in a high‑volume internationally recognised luxury hotel chain; resort experience is a plus
• Bachelor’s degree in hospitality management, Human Resources or a related field preferred
• Outgoing personality with excellent communication and organisational skills, problem‑solving, detail‑oriented and capable of multitasking

Our commitment to you

• Learning & Development – your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay – when you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.
• Retirement Plans – when you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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