Patient Experience Executive — Healthcare Concierge

Al-Futtaim; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare firm in Dubai is seeking a Patient Relations Executive to enhance patient experiences. This role involves managing inquiries, scheduling appointments, and supporting patient satisfaction initiatives. The ideal candidate holds a Bachelor's degree related to healthcare and has at least 2 years of experience in a patient-facing role. Strong communication skills and the ability to work under pressure are essential for success in this position.

Benefits

Competitive salary and benefits package

Comprehensive health insurance

Employee discounts across Al-Futtaim brands

Qualifications

• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Knowledge of UAE healthcare regulations and insurance processes is an advantage.

Responsibilities

• Serve as the first point of contact for patients, addressing inquiries.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Handle patient feedback and complaints professionally.

Skills

Strong communication and interpersonal skills

Ability to manage multiple tasks and work under pressure

Proficiency in MS Office and healthcare management systems

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Job description

A leading healthcare firm in Dubai is seeking a Patient Relations Executive to enhance patient experiences. This role involves managing inquiries, scheduling appointments, and supporting patient satisfaction initiatives. The ideal candidate holds a Bachelor's degree related to healthcare and has at least 2 years of experience in a patient-facing role. Strong communication skills and the ability to work under pressure are essential for success in this position.