Patient Experience Champion

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Patient Relations Executive to ensure a seamless and positive experience for patients throughout their healthcare journey. This role will involve managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service. Candidates should have a Bachelor's degree in Healthcare Administration or related field along with at least 2 years of experience in a patient-facing role. Strong communication skills and knowledge of UAE healthcare regulations are preferred.

Benefits

Competitive salary and benefits package

Comprehensive health insurance

Performance bonus programs

Employee discounts across Al-Futtaim brands

Qualifications

• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Knowledge of UAE healthcare regulations and insurance processes is an advantage.

Responsibilities

• Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Handle patient feedback and complaints professionally.
• Coordinate with clinical teams to ensure smooth patient flow.
• Maintain patient records and ensure compliance with data protection standards.

Skills

Communication skills

Interpersonal skills

MS Office proficiency

Ability to manage multiple tasks

Knowledge of UAE healthcare regulations

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

A leading healthcare provider in Dubai is seeking a Patient Relations Executive to ensure a seamless and positive experience for patients throughout their healthcare journey. This role will involve managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service. Candidates should have a Bachelor's degree in Healthcare Administration or related field along with at least 2 years of experience in a patient-facing role. Strong communication skills and knowledge of UAE healthcare regulations are preferred.