Patient Administrator IVF Emirati

Mediclinic International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare organization in Dubai is seeking a Patient Administrator to enhance patient care quality. The role involves managing appointment scheduling, medical insurance processes, and billing procedures. Candidates should have a secondary school education and experience in customer service, preferably within healthcare. Ideal candidates will be computer literate with a good grasp of medical terminology. Join us in promoting exceptional patient service within our team.

Qualifications

• 2-3 years of experience in a customer service role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration.
• Manage medical insurance processes and related tasks.
• Oversee billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical terminology and procedures

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

Choose how often (in days) you want to receive a notification:

Closing date: Number of positions: 1; Recruiter name: Fatma Alharthi; Reference number: 65538; Workplace Type:

Bourn Hall Dubai| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.