Patient Administrator - Emirati

Medi Clinic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Dubai is seeking a patient administrator to enhance quality patient care. Responsibilities include managing appointment scheduling, insurance processes, and billing. The ideal candidate has completed secondary education, possesses relevant experience in customer service, ideally within a healthcare context, and is skilled in MS Office and CRM systems.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desirable.

Responsibilities

• Manage the patient appointment scheduling and registration process efficiently.
• Handle the medical insurance process and related tasks effectively.
• Manage the billing and cash up process consistently.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

Closing date: 31/08/2025
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 58767

Mediclinic Parkview Hospital, Mediclinic City Hospital, Mediclinic Dubai Mall, Mediclinic Ibn Battuta, Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

To effectively and efficiently manage the patient appointment scheduling and registration process

To effectively and efficiently manage the medical insurance process and other related tasks

Effectively manage the billing and cash up process

To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family