Patient Access & Billing Coordinator

Ayadi Home Health Care LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in Dubai seeks a Patient Administrator to improve patient care quality. The candidate will manage appointment scheduling, medical insurance processes, and ensure exceptional customer service in a healthcare environment. Essential qualifications include secondary school education and 2-3 years’ experience in customer service, ideally in healthcare. Proficiency in MS Office and familiarity with hospital information systems are critical. Join us to grow with a leader in patient care!

Qualifications

• Minimum 2-3 years' experience in a customer service role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.

Responsibilities

• Manage patient appointment scheduling and registration process effectively.
• Handle the medical insurance process and related tasks efficiently.
• Manage the billing and cash up process.
• Meet customer service expectations by enhancing quality of patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM (customer relations management) software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree preferably within medical science or finance/accounting

Job description

A healthcare provider in Dubai seeks a Patient Administrator to improve patient care quality. The candidate will manage appointment scheduling, medical insurance processes, and ensure exceptional customer service in a healthcare environment. Essential qualifications include secondary school education and 2-3 years’ experience in customer service, ideally in healthcare. Proficiency in MS Office and familiarity with hospital information systems are critical. Join us to grow with a leader in patient care!