Partner Communications Manager, Digital Specialist CEMEA

Apple; Dubai; On-site; AED 367,000 - 478,000; Full time

Job summary

A leading technology company is looking for a Partner Communications Manager to drive marketing innovation and support indirect channel partners. This role requires over 8 years of experience in marketing communications, particularly in managing relationships and developing strategies with various partners. The successful candidate will have deep knowledge of digital platforms, brand communications, and CRM systems. This position may require international travel 3-4 times a year.

Qualifications

• 8 years experience in marketing communications.
• Experience in international account management and/or strategy.
• Fluency in English is required.

Responsibilities

• Drive innovative partner strategies and impactful creative work.
• Collaborate extensively across teams internationally and locally.
• Help Partners manage customer relationships using CRM systems.

Skills

Marketing communications

International account management

Digital platforms

Brand communications

Analytical skills

Cross-functional teamwork

Education

Bachelor's degree, MBA or advanced business degree

Job description

The Partner Communications Manager Digital and CRM Specialist is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners whilst upholding the integrity of the Apple brand. Key responsibilities include: Drive innovative partner strategies and impactful creative work for Apple products and services through a deep understanding of the Apple brand, our partners brands, commercial priorities, market trends and challenges. Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize findings into insights to drive optimization of future advertising, digital and in-store efforts internally and externally with partners. Help Partners manage and optimize customer relationships using CRM systems and tools to improve customer engagement, satisfaction and retention by implementing CRM strategies, defining critical metrics and measurement frameworks, analyzing data and generating insights. Collaborate extensively across many teams internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMBs, Enterprise Resellers, Media, Content Providers and more. Inspire and contribute to the large global network of Geo Partner Communications Managers sharing key findings and case studies. International travel may be required 3-4 times per year.

• 8 years experience in marketing communications.
• Experience in international account management and/or strategy at an advertising agency or in-house marketing communications for a global brand.
• Deep understanding of digital platforms (social eCRM e-commerce platforms content performance marketing digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey.
• Experience in brand communications - from strategy to execution.
• Fluency in English is required.

• Passion for great work seeing potential and nourishing it with a tremendous ability to influence both internal and external partners to drive the work forward.
• Ability to delve deeply into a partners business marketing strategy and consumer insights to understand challenges and find opportunities.
• Strong analytical skills and ability to knit together disparate sources of information into succinct insights, a strong strategic narrative and clear action plans.
• Ability to develop positive relationships with partners and inspire them about whats possible within their digital and CRM frameworks.
• Thrive as part of a cross-functional team flexible and adaptable in a dynamic environment as a member of a high-performing team yet also have the ability to lead.
• Can confidently build rapport credibility and influence across multiple partners in a highly matrixd organization.
• Experience in understanding business and product strategy and consumer insights to build a global communications strategy for partners.
• Bachelors degree MBA or advanced business degree.

Required Experience:

Manager