Order Processing Assistant

Agthia Group PJSC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food and beverage company in Dubai is seeking an Order Processing Assistant to support the end-to-end order management process. In this role, you will ensure customer orders are accurately received and processed in a timely manner while collaborating with Sales, Logistics, and Finance teams. Ideal candidates will possess strong attention to detail and experience in customer service. The company offers a competitive benefits package and opportunities for personal growth and development.

Benefits

Competitive benefits package

Opportunities for advancement

Focus on continuous learning

Qualifications

• Experience in customer service, order processing, or administrative support.
• Strong attention to detail and accuracy in data entry.
• Good organizational and time-management skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Take orders directly from customers or sales executives via email.
• Process orders using available automation tools to ensure accuracy.
• Verify order details including pricing, product codes, and delivery requirements.
• Respond to customer inquiries using best-practice guidelines.
• Process orders within defined timelines and manage order-related documents.

Skills

Customer service experience

Attention to detail

Organizational skills

Effective communication

Problem-solving abilities

Job description

Grow with Agthia – For the Better

Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of region’s largest holding companies.

Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in the industry and meeting the evolving needs of communities worldwide.

Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”

Position Summary

The Order Processing Assistant will support the end-to-end order management process, ensuring that customer orders are accurately received, entered, and processed in a timely manner. The role is responsible for the preparation, acceptance, and processing of orders in the ERP system, and for ensuring smooth collaboration between the Sales, Logistics, and Finance teams within the assigned geographic area or business scope.

Key Responsibilities

• Responsible for taking orders directly from customers or sales Executives via email and processing them in the ERP system
• Process orders using available automation tools (EDI, RPA, or intelligent document processing tools) and ensure they are accurately processed in the ERP system without errors
• Verify order details, including pricing, product codes, and delivery requirements
• Respond to customer enquiries (emails and phone calls) using best-practice guidelines
• Ensure all customer queries are investigated and resolved, escalating issues to the supervisor
• Perform daily checks for duplicate orders, missing orders, item changes, etc.
• Process orders within the defined timelines and ensure internal order cut-off times are met on a daily basis
• Support the management of order-related documents, including invoices, delivery notes, and confirmations
• Send daily order confirmation reports to warehouse and distribution, including all required LPO copies
• Track pending orders on a daily basis and coordinate with the distribution team to ensure timely delivery
• Responsible for daily closing procedures, including reconciliation of processed orders versus orders received

Qualifications & Experience

• Experience in customer service, order processing, or administrative support
• Strong attention to detail and accuracy in data entry
• Good organizational and time-management skills
• Effective communication and problem-solving abilities
• Ability to work in a fast-paced, team-oriented environment

Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'