Operations Lead

Operations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking an Operations Lead/Supervisor to oversee daily operations and support team members. The role requires strong data analysis skills and proficiency in Microsoft Office. Candidates should be prepared to work flexible shifts and have a high school diploma. This position offers an opportunity to develop your operational management skills in a dynamic environment.

Qualifications

• 1 year of experience with Microsoft Office products and applications.
• Must be willing to work a flexible schedule including weekends and holidays.
• Advanced proficiency in local language for communication.
• Relevant experience with data analytics to identify problems.

Responsibilities

• Measure and monitor workflows to ensure operational excellence.
• Support and train employees and supervise their daily tasks.
• Collaborate with departments to find solutions to common issues.
• Use data analysis to optimize safety, quality, and productivity.

Skills

Experience with Microsoft Office products

Data analysis skills

Lean Six Sigma techniques

Verbal and written communication in local language

Education

High school diploma or equivalent

Tools

MS Access

Minitab

MS Excel

Job description

Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety quality and productivity

A day in the life

As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.

Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Qualifications

• 1 year of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• Advanced proficiency in local language in both written and verbal communication
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
• Experience in Lean Six Sigma and Kaizen techniques
• Experience with supporting tools (e.g. Minitab JMP MS Excel and MS Access)

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