Operations Associate

Management Solutions International MSI; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in Dubai is seeking an Operations Associate to manage day-to-day administrative tasks and ensure operational excellence. The role involves monitoring KPIs, ensuring customer satisfaction, and requires strong communication and coordination skills. Candidates should hold a Bachelor's degree and have proficiency in Excel and PowerPoint.

Qualifications

• Bachelor's degree required.
• Good knowledge of Excel, PowerPoint, Outlook, and MS Teams.
• SAP knowledge is preferable.

Responsibilities

• Handle day-to-day admin and system tasks for SCM customers.
• Ensure tasks are done diligently and on time.
• Monitor and meet agreed KPIs for documentation.

Skills

Customer Experience

Communication

Stakeholder Management

Coordinating Skills

Time Management

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Outlook

MS Teams

SAP

Job description

Job Description

Operations Associate- The core purpose of the role is to handle the day-to-day admin and system related tasks for SCM customers and achieve operational excellence while managing both internal and external customer satisfaction.

Role Responsibilities

Responsibility

• Ensures assigned task is done diligently error free.
• Ensures to meet tight timelines for document submission.
• Monitor and ensures agreed KPI’s for documentation are met.

Key Competencies

Behavioral

• Adopts an attitude of Customer Experience.
• Effective and clear Communication skills.
• Stakeholder Management skills
• Full overview and strong coordinating and follow up skills across multiple stakeholders
• Proactive and time management skills

Technical

• Good knowledge of Excel and PowerPoint.
• Good knowledge to work on Outlook and MS teams.
• SAP knowledge is preferable.

Education

• Bachelor’s degree

Languages

• English