Operations Assistant

Client of Talentmate; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading logistics company in Dubai is seeking a mid-level professional to handle import/export operations. Responsibilities include coordinating shipments, preparing documents for clearance, and ensuring compliance with UAE and Saudi regulations. Ideal candidates will possess a relevant degree and 1-2 years of experience, along with strong attention to detail and communication skills.

Qualifications

• 1-2 years of experience in the same field.
• Proficiency in MS Office tools.
• Understanding of UAE & Saudi Arabia import/export regulations.

Responsibilities

• Coordinate with sales teams and handle customer inquiries.
• Prepare import/export documents and track shipments.
• Ensure compliance with Saudi import regulations.

Skills

Attention to detail

Effective communication

Critical thinking

Time management

Education

Bachelor's degree or equivalent

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Job Responsibilities

1. Coordinate with pricing/sales teams for quotations and obtain rate confirmations from customers.
2. Verify necessary details and documents before shipping.
3. Prepare and process import/export documents for clearance.
4. Liaise with brokerage team for documentation and compliance.
5. Open Job cards in efreightsuite system for each transaction.
6. Coordinate shipments via air, courier, sea freight, or land freight for export and import.
7. Prepare and send shipment pre-alerts and accurate documents for clearance.
8. Track shipments and update relevant departments and customers on status.
9. Ensure customs files and original documents are updated and forwarded for customs submission.
10. Manage daily import/export shipment tracking and handle delays appropriately.
11. Address customer inquiries and complaints professionally.
12. Gather support documents and expenses for job card and costing.
13. Update job card details for accurate reporting in efreightsuite system.
14. Maintain records of Proof of Delivery (POD) for future reference.
15. Perform additional tasks as assigned by supervisor or manager.
16. Ensure compliance with Saudi import regulations and documentation requirements.

Qualifications & Skills

• Bachelor's degree or equivalent.
• 1-2 years of experience in the same field.
• Attention to detail, ability to work under pressure, and meet deadlines.
• Effective verbal and written communication skills.
• Critical thinking and interpersonal skills.
• Time management skills and ability to handle multiple tasks.
• Proficiency in MS Excel, Word, PowerPoint; IT skills are an advantage.
• Good working attitude, able to work independently or in a team.
• Understanding of UAE & Saudi Arabia import/export rules and compliance.

Additional Requirements

• Experience with customer notifications and inquiries.
• Knowledge of Saudi import regulations and compliance documentation.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai

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