Online Casino Operations Manager

Blitzed; Remote; AED 270,000 - 320,000; Full time

Job summary

A new innovative casino is seeking a Casino Operations Manager to oversee daily operations and ensure a seamless player experience. The role involves managing game operations and resolving player escalations within a fast-paced startup. Candidates should have hands-on experience in casino back offices and be comfortable working with cryptocurrency. This position offers a salary of £55,000-£65,000, remote work flexibility, and generous holiday entitlement. Ownership from day one and a clear path for growth are core to this role.

Benefits

Company bonus scheme

Working from home budgets

Generous holiday entitlement of 25 days plus bank holidays

Qualifications

• Managing the day-to-day operations of an online casino.
• Overseeing game operations and performance metrics.
• Resolving player operational issues swiftly.

Responsibilities

• Own and manage operational running of the online casino.
• Monitor performance metrics and player behavior.
• Ensure smooth payments and issue resolution.

Skills

Hands-on experience with a casino backoffice

Experience dealing with withdrawals and player escalations

RTP configurations and promo mechanics

Experience in a lean iGaming environment

Comfortable with cryptocurrency tools

Strong organisational skills

Clear communicator

Job description

Blitzed is a new crypto casino that is launching in Q2-2026. We’re building it from zero, with no corporate drag, no legacy issues and no fear of doing things differently.

This is a casino built for players who actually want to have fun online. Fast, social, high-energy, and unapologetically bold.

We are a small, fast-moving team of entrepreneurial builders creating something from the ground up. If you enjoy ownership, pace, and building systems rather than inheriting them, this role is for you.

This is not a maintenance role. You’ll be in from day one, shaping how Blitzed operates as it scales.

Role

The Casino Operations Manager is responsible for the smooth day-to-day running of the casino platform. You will own operational performance across games, players, payments, risk, and support, working closely with Tech, Marketing, Payments, and external platform providers to ensure the casino runs cleanly, profitably, and without friction.

This role suits someone highly organised, commercially minded, and comfortable operating independently in a raw and ambitious startup environment. This is a hands‑on role. Initially, you will execute, not delegate. Team management comes later as we scale.

Requirements

• Own and manage the day-to-day operational running of the online casino
• Oversee game operations, including game launches, configuration, RTP settings, limits, and availability
• Monitor casino performance metrics (GGR, hold, player behaviour, anomalies)
• Manage player operational issues including escalations, disputes, and edge‑case scenarios
• Oversee payments and withdrawals, ensuring smooth processing and rapid issue resolution
• Work closely with Risk/Fraud tools to detect abuse, bonus exploitation, and suspicious activity
• Ensure correct implementation and monitoring of promotions, bonuses, and campaigns
• Coordinate with Customer Support to ensure fast, consistent player resolution
• Act as the main operational point of contact with whitelabel/platform providers and key vendors
• Support onboarding of new tools, providers, and operational workflows
• Maintain clear operational documentation, SOPs, and internal controls
• Identify inefficiencies, risks, or revenue leakage and fix them early
• Support compliance requirements relevant to operations (exclusions, limits, responsible play tooling)
• Continuously improve operational processes as the business scales

Skills

• Hands‑on experience with a casino backoffice (SoftGamings, EveryMatrix, Pragmatic hub, etc.)
• Experience dealing with withdrawals, stuck payments, and player escalations
• Has worked with RTP configs, limits, or promo mechanics directly (not via ticketing only)
• Has operated in a lean or startup iGaming environment (not just Tier‑1 regulated)
• Comfortable working with cryptocurrency tools and payments
• Comfortable managing multiple priorities with high attention to detail.
• Strong organisational skills with a proactive, ownership‑driven mindset.
• Able to work independently and take responsibility for core processes.
• Clear communicator, able to work closely with all teams.

Personal

• Pragmatic, resilient, and able to stay level‑headed when things go wrong
• Calm under pressure
• Comfortable making judgement calls
• High levels of energy and enthusiasm
• Hard working and proactive
• Thrives in a challenging and fast‑paced environment
• £55,000- £65,000 salary per annum, depending on experience
• Fully remote working policy - we have team members based all over the world, from London to Dubai to India!
• Company bonus scheme
• Working from home budgets
• Generous holiday entitlement of 25 days (plus bank & public holidays), with an additional day added for every year worked, up to a maximum of 30 days

Perks of working with us

• You’ll have real ownership from day one, direct impact on how Blitzed operates, and a clear path to grow with the business as it scales.