On-Site IT Help Desk Specialist — Windows & macOS Support

BlackStone eIT; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading IT service provider in Dubai seeks a skilled Help Desk professional to deliver technical support and enhance operational efficiency. You'll resolve client issues, provide guidance, and document support activities. Ideal candidates should have 5+ years of experience in IT support, strong troubleshooting skills, and proficiency in both Arabic and English. Competitive compensation and an on-site work model are offered.

Benefits

ON-SITE Model

Qualifications

• 5+ years of experience in a help desk or IT support role.
• Strong understanding of computer systems and networks.
• Familiarity with operating systems like Windows, macOS, and Linux.

Responsibilities

• Respond to IT support requests in a timely manner.
• Diagnose and troubleshoot hardware and software issues.
• Document and track support issues in the help desk system.
• Provide guidance and training to users on software.

Skills

Troubleshooting techniques

Customer-oriented approach

Excellent communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Further education in IT

Tools

Windows

macOS

Linux

Job description

A leading IT service provider in Dubai seeks a skilled Help Desk professional to deliver technical support and enhance operational efficiency. You'll resolve client issues, provide guidance, and document support activities. Ideal candidates should have 5+ years of experience in IT support, strong troubleshooting skills, and proficiency in both Arabic and English. Competitive compensation and an on-site work model are offered.