Officer - Central Operations (Cash Management)

National Bank of Fujairah; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in Fujairah is seeking a team manager in Account Services. This role requires overseeing the efficient functioning of the section, ensuring timely completion of tasks aligned with bank policies, and delivering exceptional customer service. Candidates should possess a bachelor's degree in a business-related field, along with a minimum of three years of experience in banking operations. Strong customer service skills and basic computer skills are essential. The position offers opportunities to enhance process efficiency and lead cross-functional teams.

Qualifications

• A minimum bachelor’s degree in a business related field or equivalent.
• 3 years of prior experience in Banking operations.
• Basic computer skills and good English language aptitude.

Responsibilities

• Manage a team to ensure the efficient functioning of Account Services.
• Independently supervise and plan activities within a section.
• Respond promptly to internal and external customers.
• Resolve process problems and escalate issues as needed.

Skills

Banking operations

Customer service

Basic computer skills

Good English language aptitude

Education

Bachelor’s degree in a business related field

Tools

Core and Regulatory Banking Systems

Transaction Processing and Control

Job description

Job Purpose

To manage a team within a pre-assigned section in Account Services with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.

Key Accountabilities

• Independently plan, develop, carry out and supervise a range of activities within a pre-assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Respond to internal and external customers promptly and courteously, always providing adequate clarification on the information being given.
• Undertake other duties at a similar level or at a higher as required when requested by line management.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
• To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures.
• Resolve process problems, trouble‑shoot, and perform verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Account Services of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to ICCS/T24/Transview.
• Perform business continuity recovery team activities.

Other Accountabilities

Assist in roll out of new products by interacting with cross functional teams.

Education

A minimum bachelor’s degree in a business related field or equivalent.

Experience and Skills

• A minimum Bachelor degree in a business related field or equivalent.
• 3 year’s prior experience in Banking operations.
• Basic computer skills.
• Good English language aptitude.

Technical Competencies

• Core and Regulatory Banking Systems – Service Delivery.
• Proficient Customer Service – Service Delivery.
• Advanced Data Management – Service Delivery.
• Advanced Policies and Procedures – Service Delivery.
• Expert Process Re‑engineering – Service Delivery.
• Basic Product Knowledge and Documentation – Service Delivery.
• Proficient Transaction Processing and Control – Service Delivery.
• Advanced – Service Delivery.

Behavioural Competencies

• Change and Innovation.
• Basic Communication.
• Basic Evaluating and Solving Challenges.
• Basic Results Orientation.
• Basic Working and collaborating with others.