Night Manager at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 165,000 - 221,000; Full time

Job summary

A luxury hotel operator in Dubai seeks a Night Manager to oversee the Front Office Team during the night shift. The candidate will ensure guest satisfaction and uphold the highest service standards while managing night operations. Ideal applicants should have strong leadership skills, luxury hospitality experience, and a commitment to customer service. This position requires a combination of operational oversight and guest interaction, focusing on delivering an exceptional experience.

Qualifications

• 5-7 years of related experience.
• 4+ years of management or supervisory experience.
• Previous supervisory experience in Front Office.

Responsibilities

• Oversee night operations and guest experience.
• Ensure adherence to service standards.
• Conduct property walks to monitor safety and cleanliness.

Skills

Leadership

Interpersonal skills

Communication skills

IT proficiency

Customer service

Education

Associate’s Degree/ College Diploma/ Cepeg or equivalent

Tools

Front Office Management Systems

Job description

Overview

Night Manager at Waldorf Astoria Dubai International Financial Centre oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will provide leadership and direction to the overnight Front Office team, overseeing the smooth operation of the hotel during the night shift. You will ensure guest satisfaction, safety, and security while maintaining the highest service standards. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences from arrival through departure, and ensuring that all team members are empowered, knowledgeable, and fully prepared to create unforgettable stays.

• Provide refined leadership and oversight of the entire overnight operation, ensuring the seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
• Serve as the primary point of contact for all guests, with particular attention to VIPs, ensuring their needs are anticipated and exceeded with discretion and grace.
• Oversee all night shift operations across departments to ensure smooth hotel operation.
• Conduct regular property walks to monitor safety, cleanliness, and security.
• Oversee and complete Night Audit duties with precision, ensuring accuracy in financial reporting and operational integrity.
• Supervise and verify the night audit process, ensuring accurate reporting of daily revenues.
• Prepare end-of-day financial reports and communicate any discrepancies.
• Oversee cash handling and ensure correct balances at the end of the shift.
• Optimize room revenue by maximizing occupancy, applying strategic upselling techniques, and promoting the hotel’s signature services and facilities.
• Uphold strict compliance with the hotel’s credit and financial policies, ensuring all transactions—including foreign currency, credit cards, and cash—are processed with accuracy and security.
• Represent the Senior Leadership during overnight hours, assuming full responsibility for the hotel’s operations and guest experience.
• Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring discretion, efficiency, and minimal disruption.
• Maintain an expert knowledge of the hotel’s services, amenities, and policies, as well as the local area, to provide insightful and personalized recommendations to guests.
• Lead and execute all security and emergency protocols with professionalism, safeguarding both guests and colleagues at all times.
• Deliver comprehensive and polished handovers to the incoming Duty Manager and day team, ensuring continuity of service and operational excellence.
• Support the ongoing training, coaching, and professional development of the Night Team to cultivate a culture of service excellence and empowerment.
• Uphold all brand standards when working with front-of-house systems, technology, and guest records, ensuring accuracy and confidentiality.
• Conduct thorough health, safety, and property inspections, maintaining vigilance across all areas of the hotel to guarantee a pristine and secure environment.
• Collaborate with and support other departments during overnight operations, fostering teamwork and ensuring consistency of service across the hotel.

What are we looking for?

The Night Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Luxury hospitality experience in a similar role
• 5-7 Years of related experience
• 4+ Years of management or supervisory experience
• Previous experience with Front Office Management Systems
• Previous experience with cash handling
• Associate’s Degree/ College Diploma/ Cepeg or equivalent

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office