Night Manager

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel group in Dubai is seeking an exceptional Night Manager to join its team. The successful candidate will oversee front desk operations, ensuring outstanding guest experiences and maintaining high service standards. With a Bachelor's degree in Hospitality Management and 3-5 years of relevant experience, the ideal applicant will possess strong leadership and communication skills. Join a dynamic environment where your contributions will be valued and your career can flourish.

Qualifications

• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and superior organizational abilities.

Responsibilities

• Assist in overseeing daily front desk operations.
• Coordinate front desk activities for exceptional service.
• Supervise reservation management and guest satisfaction.

Skills

Customer service focus

Team leadership

Problem-solving

Communication skills

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Property management systems

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.

• Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services
• Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes
• Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members
• Foster a positive team dynamic that empowers staff to consistently deliver superior guest service
• Provide ongoing coaching and support to maintain high operational standards
• Supervise reservation management, ensuring all special requests are accommodated
• Monitor guest satisfaction throughout their stay and proactively address any concerns
• Implement and promote the hotel's loyalty program
• Work closely with other departments such as Housekeeping, Food & Beverage, and Security to ensure a seamless guest experience
• Assist in managing budgets and financial targets for the Front Office department
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field
• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality
• Exceptional communication and interpersonal skills, with a strong focus on customer service
• Demonstrated ability to lead, motivate, and develop a team
• Excellent problem-solving skills and ability to make quick decisions in high-pressure situations
• Strong attention to detail and superior organizational abilities
• Proficiency in hotel management software and property management systems
• In-depth knowledge of hospitality industry standards and best practices
• Familiarity with local culture, customs, and attractions in Dubai and the UAE
• Flexibility to work varying shifts, including weekends and holidays

Additional Information

A wonderful property just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.