Multi - Property Information Technology Officer

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality company is seeking a technical support professional to troubleshoot software and systems issues, provide guidance, and implement process improvements. The role involves training users, managing telecommunications, and ensuring adherence to quality standards. Candidates should have a technical trade degree and at least 2 years of related experience, with a strong emphasis on problem-solving and communication skills.

Qualifications

• At least 2 years of related work experience.
• Education in technical trade or vocational school.
• No supervisory experience required.

Responsibilities

• Troubleshoot and resolve technical problems related to software and systems.
• Train users on hardware or software usage.
• Manage telecommunications activities and support.

Skills

Technical guidance

Process improvement

Communication

Problem-solving

Education

Technical Trade or Vocational School Degree

Job description

Description

POSITION SUMMARY

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications, programs, and user accounts. Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Additional Responsibilities

• Assist management in hiring, training, scheduling, evaluating, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support team efforts to reach common goals; listen and respond appropriately to the concerns of other employees.
• Follow all company policies and procedures; protect company assets.
• Communicate clearly and professionally with others.
• Ensure adherence to quality standards; identify, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost savings.
• Visually verify information.
• Enter and locate information using computers/Point of Sale (POS) systems.
• Perform physical tasks such as lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: Technical Trade or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None required.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience

Unclear seniority level.