Microsoft Dynamics 365 - F&O System Administrator

Aujan Coca-Cola Beverages Company (ACCBC); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beverage company in Dubai is looking for an experienced Microsoft Dynamics 365 - F&O System Administrator. You'll manage and secure the ERP platform, ensuring stability and scalable service. A bachelor’s degree in IT and over 8 years of experience, especially with Dynamics 365 and Azure, is essential. Join us and collaborate closely with IT teams to support ongoing operations.

Qualifications

• 8+ years overall administrative experience; 3–5 years in Dynamics 365 F&O/SCM.
• Proficiency with ERP cloud administration and security configuration.
• Hands-on experience managing environments, monitoring, and performance tuning.

Responsibilities

• Administer, configure, and maintain Dynamics 365 F&O environments.
• Act as primary contact for ERP support incidents and service requests.
• Plan and implement approved system changes and patch management.

Skills

ERP cloud administration

Performance tuning

SQL

Power BI

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Azure

Lifecycle Services (LCS)

Job description

Overview

Microsoft Dynamics 365 - F&O System Administrator

We are seeking an experienced Microsoft Dynamics 365 Finance & Operations (F&O) System Administrator to join our IT team. This role is responsible for managing, maintaining, and securing our Microsoft ERP platform (Dynamics 365 F&O / SCM), ensuring stability, scalability, and 99% service uptime. The administrator will collaborate closely with Application, Infrastructure, and Vendor teams to support ongoing operations and future rollouts.

Key Responsibilities

Environment & Service Management

• Administer, configure, and maintain Dynamics 365 F&O environments.
• Manage release schedules, Microsoft updates, and patching.
• Monitor system capacity, availability, and performance, optimizing as needed.
• Maintain user permissions, security roles, and access reviews.
• Oversee backup management, disaster recovery, and business continuity processes.
• Support integrations with related platforms (Power BI, Azure services, third-party apps).
• Prepare and deliver routine service reports and system health updates.

Incident & Problem Management

• Act as primary contact for ERP support incidents and service requests.
• Log, troubleshoot, and resolve issues within agreed SLAs.
• Coordinate with Microsoft and external vendors to investigate and close escalations.
• Analyze recurring incidents and implement problem resolutions.
• Provide field support, guidance, and training to end-users and helpdesk staff.

Change, Release & Patch Management

• Plan and implement approved system changes, code migrations, and environment refreshes.
• Manage upgrade cycles, patch deployments, and security updates following change-management standards.
• Support DevOps activities, customizations, integrations, and reporting initiatives.
• Maintain baseline configuration documentation and compliance reports.

Capacity, Performance & Availability

• Benchmark ERP performance and recommend optimization strategies.
• Automate housekeeping and alerting for logs, storage, and resource utilization.
• Ensure robust disaster-recovery testing and backup verification.

Collaboration & Compliance

• Work closely with Infrastructure, Application, BI, and ERP functional teams to ensure seamless system operation.
• Enforce IT policies, security guidelines, and release management procedures.
• Champion service improvements and efficiency initiatives.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years overall administrative experience, with 3–5 years in Dynamics 365 F&O / SCM, DevOps, or Azure administration.
• Proficiency with Lifecycle Services (LCS), ERP cloud administration, and security configuration.
• Strong understanding of Azure services, SQL, Power BI, and integration concepts.
• Hands-on experience managing environments, monitoring, and performance tuning.
• Familiarity with ITIL processes and service-management best practices.

Certifications (Preferred)

• Microsoft Certified: Dynamics 365 Finance & Operations / Supply Chain Management (System Administration).
• Azure Administrator or equivalent certification is a plus.